Live chat for healthcare and pharmaceuticals

HIPAA compliant conversations made easy

Chat securely and confidentially with WhosOn. Whether it’s patient care or healthcare professional (HCP) chat, WhosOn helps you deliver the best in digital support.

Your patients value chat

Convenient

Chat users can ask healthcare questions when and where it suits them, and get answers on the spot

Transparent

Chat gives a reassuring level of access to information regarding medical services and products

Empowering

Chat enables patients to evaluate options more thoroughly and take bookings into their own hands

HCPs value chat, too

Collaborative

Chat connects drug reps, doctors and nurses together for seamless information swapping

Quick

Chat reduces reliance on slow email exchanges and disruptive telephone calls

Practical

Chat comes with a host of inbuilt productivity features for smoother, smarter messaging

“Our IT department researched products that would meet our needs, as well as the stringent security requirements of HIPAA and the healthcare world in general. WhosOn provided the best product, with a complete set of features and usability that we could fully integrate into our secure environment.”

Bhupesh Rathod
OptiCare

Enjoy all-new efficiencies

Validate, screen and classify chat users with a pre-chat survey

Get sessions to the best-placed HCP with detailed chat routing rules

Quickly send qualifying questions inside the chat using dynamic forms

Exchange relevant documentation inside the chat window with file transfers

Pull medical information from customer records into the chat via CRM integration

Send lengthy info (side effects, dosage instructions, etc.) in a click via canned response

Provide demonstrations or face-to-face consultations via video chat

Schedule callbacks and appointments using offline forms

Give informed assistance right away using visitor chat history

Automate routine first-line queries with our connector chatbot platform

Assist a multilingual mix of patients and HCPs with real-time translation

Take complex chat conversations into calls with omnichannel calling

EXPLORE ALL FEATURES

Keep your chat data safe

On-premises hosting

Easily comply with HIPAA guidelines when you chat via WhosOn. You can download, install and manage WhosOn as a stand-alone application on a company environment. So, your sensitive data never touches a third-party server.

Cloud-based compliance options

If you’d prefer a cloud deployment, WhosOn can still support HIPAA compliance. Our cloud hosting partner, Rackspace, can host WhosOn on a HIPAA-ready server in a private cloud environment. This gives you compliance in the cloud.

Secure encryption

Every WhosOn chat is established over a secure connection. Both the connection between the visitor and the server, and the client and the server are encrypted. This protects your healthcare conversations at every possible touchpoint.

Security credentials

We take security as seriously as you do. When you work with WhosOn, you’re working with a company that is GDPR compliant, Cyber Essentials Plus certified, and securely operating under the EU-US Privacy Shield.

Proudly powering chat for

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your charity and its goals.

Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

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