Live chat for healthcare and pharmaceuticals
HIPAA compliant conversations made easy
Chat securely and confidentially with WhosOn. Whether it’s patient care or healthcare professional (HCP) chat, WhosOn helps you deliver the best in digital support.
“Our IT department researched products that would meet our needs, as well as the stringent security requirements of HIPAA and the healthcare world in general. WhosOn provided the best product, with a complete set of features and usability that we could fully integrate into our secure environment.”
Bhupesh Rathod
OptiCare
Enjoy all-new efficiencies
Validate, screen and classify chat users with a pre-chat survey
Get sessions to the best-placed HCP with detailed chat routing rules
Quickly send qualifying questions inside the chat using dynamic forms
Exchange relevant documentation inside the chat window with file transfers
Pull medical information from customer records into the chat via CRM integration
Send lengthy info (side effects, dosage instructions, etc.) in a click via canned response
Provide demonstrations or face-to-face consultations via video chat
Schedule callbacks and appointments using offline forms
Give informed assistance right away using visitor chat history
Automate routine first-line queries with our connector chatbot platform
Assist a multilingual mix of patients and HCPs with real-time translation
Take complex chat conversations into calls with omnichannel calling