Live chat for education institutions
Enrol, engage, and educate with AI-infused chat technology
Transform your comms with WhosOn. Deploying live chat and AI on your education website unlocks trickle-down efficiencies across your whole operation.
Boost your website
Chat enables students and parents to access support instantly and easily
Your website visitors get help where they are – no channel disruption
Best-in-class chat builds the image of a modern educational institution
And boost your team
Conversational AI and bot support take the weight off handling interactions
Auto-sync chat data into your CRM, databases and third-party systems
Chat is cheaper, faster and slicker than conventional contact channels
All with the help of a smart feature-set
Authenticate and screen chat requests with a pre-chat survey
Create departmental chat routing rules to get each chat request to the relevant faculty
Quickly signpost resources and answer FAQ with a chatbot operator
Easily chat to multi-lingual students and alumni using real-time translation
Give inclusive support to a multi-lingual mix of service users via real-time translation
Protect student data with PII masking, encryption and custom chat deletion options
Use canned responses (which support attachments) to quick-send detailed info/files
Categorise a diverse range of educational chat topics via AI chat summaries
Provide career counselling, interview applicants, and power one-to-ones via video chat
Progress your chat to a call with omnichannel calling – all from inside the chat window
Resource crunch by using auto-text to automate routine chats
Use live web analytics to identify site hotspots and common user issues
And all with best-in-class security
With WhosOn, every conversation is encrypted, every session established over a secure connection. Plus, you’re protected by robust intrusion prevention, regular penetration tests and ongoing vulnerability scans.
You might want to host WhosOn on-premises, on your own private servers. You might prefer cloud hosting in a state-of-the-art data centre. Perhaps you need a dedicated cloud environment. Either way, we can deliver WhosOn to suit.
Watertight data control
Set your own data retention policies, with customisable chat deletion and storage options. You also have full control over access to WhosOn, via fine-tuned user permissions. It’s your chat data, and you decide what to do with it.
Get peace of mind by working with an expert team of chat technologists. We’re veterans when it comes to delivering custom work for education organisations like yours. So, your chat project is in safe hands.
Proudly powering chat for
Start scoping your chat project
Before we start work on your chat project, we need to take the time to understand your organisation and its goals.
Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.