Live chat for education institutions

Enrol, engage, and educate with AI-infused chat technology

Transform your comms with WhosOn. Deploying live chat and AI on your education website unlocks trickle-down efficiencies across your whole operation.

Boost your website

accessible live chat

Accessible

Chat enables students and parents to access support instantly and easily

convenient chat software

Convenient

Your website visitors get help where they are – no channel disruption

appetising live chat

Appetising

Best-in-class chat builds the image of a modern educational institution

And boost your team

empowering live chat

Empowering

Conversational AI and bot support take the weight off handling interactions

streamlined live chat

Streamlined

Auto-sync chat data into your CRM, databases and third-party systems

economical

Economical

Chat is cheaper, faster and slicker than conventional contact channels

All with the help of a smart feature-set

Authenticate and screen chat requests with a pre-chat survey

Create departmental chat routing rules to get each chat request to the relevant faculty

Quickly signpost resources and answer FAQ with a chatbot operator

Easily chat to multi-lingual students and alumni using real-time translation

Give inclusive support to a multi-lingual mix of service users via real-time translation

Protect student data with PII masking, encryption and custom chat deletion options

Use canned responses (which support attachments) to quick-send detailed info/files

Categorise a diverse range of educational chat topics via AI chat summaries

Provide career counselling, interview applicants, and power one-to-ones via video chat

Progress your chat to a call with omnichannel calling – all from inside the chat window

Resource crunch by using auto-text to automate routine chats

Use live web analytics to identify site hotspots and common user issues

And all with best-in-class security

coded for compliance

Encrypted conversations

With WhosOn, every conversation is encrypted, every session established over a secure connection. Plus, you’re protected by robust intrusion prevention, regular penetration tests and ongoing vulnerability scans.

types of software deployments

Flexible deployment

You might want to host WhosOn on-premises, on your own private servers. You might prefer cloud hosting in a state-of-the-art data centre. Perhaps you need a dedicated cloud environment. Either way, we can deliver WhosOn to suit.

flexible services

Watertight data control

Set your own data retention policies, with customisable chat deletion and storage options. You also have full control over access to WhosOn, via fine-tuned user permissions. It’s your chat data, and you decide what to do with it.

budget control

Sector specialism

Get peace of mind by working with an expert team of chat technologists. We’re veterans when it comes to delivering custom work for education organisations like yours. So, your chat project is in safe hands.

Proudly powering chat for

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your organisation and its goals.

Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.