Live chat for contact centres

Specialists at sophisticated contact centre chat deployments

Enrich your contact centre with smart chat technology. Chatbots, conversational AI and omnichannel integrations are transforming CX across the globe. Get ahead of the curve with WhosOn.

“I would estimate we only use 30% of the features offered by WhosOn, but that 30% has added considerably to the contact centre operation at Aviva.”

Mark Bennett
Aviva

A feature-rich solution for your support function

Get chats to operators in the right team, with the right knowledge, via skills-based routing

Greet return customers with relevant information to hand via chat history

Live typing previews show customer keystrokes before they hit send

Use video chat to power face-to-face conversations online

Chat to customers while resolving their issues directly, via remote desktop control

Exchange documentation securely and in real-time via file upload

Offer proactive digital customer service via dynamic invitations

Use both pre and post chat surveys to acquire customer data and feedback

Continue or reengage chat conversations via email using our Office 365 integration

Auto-closure of inactive sessions to optimise chat management

Protect the customer data exchanged within a chat session via PCI/PII masking

Manage expectations during unavailability via offline messages