Live chat for contact centres
Specialists at sophisticated contact centre chat deployments
Contact centre live chat
Enrich your contact centre with smart chat technology. Chatbots, conversational AI and omnichannel integrations are transforming CX across the globe. Get ahead of the curve with WhosOn.
“I would estimate we only use 30% of the features offered by WhosOn, but that 30% has added considerably to the contact centre operation at Aviva.”
Mark Bennett
Aviva
A feature-rich solution for your support function
Get chats to operators in the right team, with the right knowledge, via skills-based routing
Greet return customers with relevant information to hand via chat history
Live typing previews show customer keystrokes before they hit send
Use video chat to power face-to-face conversations online
Chat to customers while resolving their issues directly, via remote desktop control
Exchange documentation securely and in real-time via file upload
Offer proactive digital customer service via dynamic invitations
Use both pre and post chat surveys to acquire customer data and feedback
Continue or reengage chat conversations via email using our Office 365 integration
Auto-closure of inactive sessions to optimise chat management
Protect the customer data exchanged within a chat session via PCI/PII masking
Manage expectations during unavailability via offline messages
