WhosOn

Enrich your contact centre with smart chat technology. Chatbots, conversational AI and omnichannel integrations are transforming CX across the globe. Get ahead of the curve with WhosOn.

Unlock operator efficiencies

hybrid live chat - ai chatbot

Hybrid chatbots

Chatbots retrieve data for operators and feed it into chats

contact centre live chat

Conversational automation

Auto-text suggestions and canned responses reduce manual keystrokes

Robo-advice

An AI-powered robo-advisor alleviates the resource strains of FAQ handling

sentiment analysis

Sentiment NLP

Both real-time and reflective data on customer satisfaction via live chat

live chat analytics

Live visitor analytics

Operators get detailed data on website visitors as each journey unfolds

live chat translation

Real-time translation

Instant, two-way translations enable conversations in over 100 languages

omnichannel live chat

Omnichannel transitions

Seamlessly switch from chat to call and back from inside the conversation

management tools

Inbuilt help desk

A suite of support tools for operators to speed the chat handling process

contact centre live chat supervision

Supervisor intervention

Discreetly listen in on chats, send “whisper” messages, and takeover as needed

“I would estimate we only use 30% of the features offered by WhosOn, but that 30% has added considerably to the contact centre operation at Aviva.”

Mark Bennett
Aviva

A feature-rich solution for your support function

Get chats to operators in the right team, with the right knowledge, via skills-based routing

Greet return customers with relevant information to hand via chat history

Live typing previews show customer keystrokes before they hit send

Use video chat to power face-to-face conversations online

Chat to customers while resolving their issues directly, via remote desktop control

Exchange documentation securely and in real-time via file upload

Offer proactive digital customer service via dynamic invitations

Use both pre and post chat surveys to acquire customer data and feedback

Continue or reengage chat conversations via email using our Office 365 integration

Auto-closure of inactive sessions to optimise chat management

Protect the customer data exchanged within a chat session via PCI/PII masking

Manage expectations during unavailability via offline messages

EXPLORE ALL FEATURES

All with flexibility on

hosted live chat

Hosting

Cloud or on-premises deployments available

live chat api

Customisation

Granular fine-tuning options plus a developer API

live chat configuration

Configuration

Scope for bespoke projects delivered by our expert team

The best security for your contact centre

Proudly powering chat for

AI chatbot

Start scoping your chat project

Before we start work on your chat project, we need to take the time to understand your business and its goals. Then, we can recommend next steps, start planning any custom work and get you set up with a free trial.

Chat to us now

Web Analytics Made Easy - Statcounter