Don’t treat chat as a side-line
For contact centres and busy service desks, chat is of prime importance. Your chat channel needs to be support-centric, fully-featured, and flexibly deployed. And quite simply, you’re not going to get that with a basic chat package rolled into your CRM software.
A laser-focused HubSpot chat alternative
Unlike HubSpot, WhosOn is a dedicated live chat solution. It offers a sophisticated range of chat features, all laser-focused on making customer support as smooth and cost-effective as possible.
So, the chat you’re getting isn’t an afterthought to a CRM solution. It’s our core area of expertise, with a product continually perfected over the course of more than 16 years.
The best features for customer support
Like HubSpot chat, WhosOn offers chatbots, customisable windows, and other expected essentials. Unlike HubSpot, though, we also offer the best features for a smart service desk.
Instant two-way translations in 100+ languages
NLP-powered sentiment analysis of chats
Omnichannel switching between chat, call, and SMS
Hybrid bots running admin for operators
Auto-text and canned response automation
Supervisor chat monitoring and intervention options
Video chat and remote desktop control
A vast suite of chat and performance reports
Sensitive customer data masking
Internal chat inc agent tagging, ‘whispers’ and transfers
Live web analytics and visitor tracking
Chat integrations across your contact centre tech stack