Video chat

Video chat

Video chat helps you offer face to face service online. Using a video session allows you to go the extra mile with your customers in instances where typing isn’t enough.

For example, video chat is useful for demonstrating a product or service, providing visual assistance, giving a virtual tour, or simply adding that real human touch. Here’s how WhosOn video chat works:

• You obtain an optional video chat setting, which can be used by all agents with access rights

• Agents can then initiate video chat as needed, appearing as a hyperlink in the chat session

• After the visitor has clicked to accept, the video chat session will open in a new window

• For agents, the video chat session sits within a convenient video pane in their chat window

• Both parties need an engaged web cam and microphone for the session to function correctly

  • Help desk

  • Engagement

  • Agent tools

  • Reporting

  • Analytics

  • AI

  • Management

  • Customisation

  • Multi-platform

  • Security

  • Chatbot

  • Integrations