Tailored CX

Tailored CX

WhosOn helps you get specific about targeting your website visitors. Through our live tracking features, you can create a bespoke customer experience for each person hitting your site.

WhosOn analyses your visitors in real-time. It then enables tailored CX by identifying key differentiating factors. You can reach out in a way that works for each prospect, such as:

  • Sending triggered live chat invitations based on visitor details and demographic
  • Issuing warm welcome messages or recommendations to return visitors
  • Providing concierge support to visitors based on time on site, pages viewed or page depth
  • Sending location or first-referrer based offers to prospects
  • Assisting any high cart value visitors to prevent abandonment

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