Post-chat survey

Post-chat survey

The post-chat survey allows you to get useful feedback on your customer service. You can use it to track customer satisfaction, monitor agent performance and drive ongoing improvement.

Your post-chat survey is customisable, and can collect feedback in the format you prefer. For example, you can measure success using:

  • Text-based Q&A – For detailed responses on key focus areas
  • Yes/No Q&A – For plain performance insights
  • NPS question – For a clear 0-10 indication of quality
  • Multiple-choice system – For quick categorisation such as Great/Good/Bad
  • Visual indicators – For a simple star, smiley or thumb-based rating

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