Offline messages

Offline messages

There’s no point advertising your live chat channel if no agents are available to talk. Doing so will only lead to a false service promise, and inevitable customer frustration.

So, WhosOn adapts to your availability. It can surface a selection of offline messages, both dynamically and based on set opening hours. You can configure your offline messages to:

  • Remove the live chat option outside of office hours, or when no agents are available
  • Adjust chat button messaging to display an “Offline” or “Leave a message” screen
  • Redirect the customer to a relevant URL, such as an FAQ or product page
  • Show a custom ‘busy’ message that displays pre-set company information
  • Display alternate contact options such as telephone or email

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