Internal chat

Internal chat

Internal chat is great for team collaboration — allowing agents to chat to their colleagues in the same way they can chat to visitors.

WhosOn enables both workplace and website chat. With its feature-rich internal chat option, you can:

  • Implement an easy to use team messaging system
  • Send files back and forth in real-time, without launching email
  • Tag another operator into a difficult customer chat, for discreet help
  • Get private “whisper” messages from supervisors during monitored chats
  • Have supervisors take over chats altogether, to smooth difficult exchanges

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