File upload

File upload

Our file upload feature helps you offer a streamlined customer journey. Instead of launching an email to share documents, you can complete your transfers right inside the live chat window.

Even your complex customer service conversations can be completed in a single session, and through a single channel. Here’s how file upload works:

  • Click the 'Send File' option inside the chat window
  • Manually select the file you need, or start typing to see suggestions of recently sent files
  • Your sent file will then appear as a link inside the chat session
  • To receive a file from the visitor, click the 'Request File' option
  • All common file formats up to 10MB are accepted, so you can share, explain and verify in real-time

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