Dynamic chat invitations

Dynamic chat invitations

Dynamic chat invitations allow you to take a proactive approach to customer engagement. Rather than passively waiting for visitors to chat, you can reach out to them first with a relevant message.

Dynamic chat invitations can be automatically triggered based on pre-set rules, or sent personally by an attentive agent. For example, you can send dynamic messages based on:

  • User detail – To engage visitors based on location, demographic, or previous interests onsite
  • Page viewed – To send specific support to the user, based on what they’re checking out
  • Time on page – To welcome fresh users, or assist those lingering in the same place
  • Marketing activity – To convert visitors based on the campaign they came through from
  • Chat history – To re-engage repeat visitors with a personalised greeting

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