Chat queues

Chat queues

Chat queues help you strike the right balance between wait times and internal resources. They prevent a concurrent chat overload for agents, while keeping your waiting customers updated.

WhosOn makes your chat queues easy to manage and customise. With our inbuilt queueing system, you can:

  • View all pending chats and their current time in queue
  • Set queue rules based on agent availability and customer wait length
  • Time and customise the messages your chat users see while waiting
  • Create auto-accept rules to direct requests to the least busy operator
  • Access queue reports on a daily, weekly and monthly basis

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