Broadcast messages

Broadcast messages

You may need to send a mass message to all your online agents at once. So, WhosOn comes with a useful option for supervisors to post broadcast messages.

This is great for sharing memos, alerts or important updates — without having to send an individual chat message to every agent. Here’s how broadcast messages work:

  • Only those with permission – supervisors and administrators – have the tool enabled
  • They can then send a broadcast message to every logged-in agent simultaneously
  • This will reach all agents logged into WhosOn alike, even those with ‘busy’ or ‘away’ statuses
  • The broadcast appears as a banner message displayed at the top of the chat client
  • Once read, the agent can dismiss the broadcast message by clicking ‘x’

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