Professional Services

If you need some additional help with the standard features of WhosOn then our team is ready to help.

  • Installation and Configuration
  • Operator / Administrator Training
  • Optimization and ROI

Alternatively, if your requirements aren't met by the WhosOn Live Chat product, then our team of technical staff can scope, design and implement modifications to the WhosOn product so that it fits with your design.


REPORTING


We are able to provide custom reports that use the WhosOn SQL Server Database to give you the exact data that you need.


CUSTOMIZATION


We can bring life to your chat windows with customized designs based on your websites look and feel. Custom chat surveys, logo's and more.


INTEGRATION


Embedding the tracking code into your website can be a complicated, if your web technicians don't understand the process, or are just too expensive!

We can provide professional services to install and configure WhosOn Live Chat Software in your organization. Available to work either on-site or remotely.

  • Planning the best architecture for installing WhosOn to fit your requirements
  • Installation of the WhosOn and Client Software
  • Client Software onto your company desktops
  • Setup of automatic package management solutions
  • Migration of data from old installations of WhosOn
  • Set up of Prospect Detection & Customer Detection
  • Configure Automatic Invites to engage customers in live chat
  • Setup of the chat routing
  • Plus much more

Previous professional services projects have included:

  • Custom Chat Client Software
  • Real-time Dashboard Applications
  • Modified Tracking Code to Integrate With Websites
  • Automatic Emailers (for website chat information & reports)
  • Database Modifications - pulling data sources / performing data processing
  • Call Center Chat Specific Modules for Chat Presentation
  • Graphic Design

Contact Us

  • Address: Parker Software Limited, Victoria Business Park, Prospect Way, Stoke on Trent. ST8 7PL

  • Phone: (800) 680 7712

  • Email: sales@whoson.com

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