Whether required for confirmation or escalating an event when an issue can’t be resolved following a Live Chat, sessions can be easily escalated to a ticketing system.
Having a ticketing system integrated into the WhosOn product streamlines issue management processes and can assist productivity. Ticket entries can be customized to include custom data fields as well as attachments directly from email, as well as including details on issue category and required response times. Following submission, the status of tickets can be tracked and monitored through to completion.
We are more than just help desk software. To book a demonstration and see how WhosOn works from customer and agent perspectives, call us on 0330 0882 943 or fill in the form on our book a demo page or to find out more about our Tech Support Software click here