Using The Visit Detail Custom Form |
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Using The Visit Detail Custom Form |
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Using The Visit Detail Custom Form
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Using The Visit Detail Custom Form |
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Using The Visit Detail Custom Form |
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The WhosOn Client can display a custom tab in the Visit Detail pane that appears in the Chat Window and when opening the Visit Detail for any visitor. This tab can display any web page. You can use this to link additional content provided by your own systems or third party applications.
To enable this option, open the Site Properties in the WhosOn Administrator. Select the Remote Access tab. Enable the Enable Custom Form In Client Visit Details option.
Form URL
Enter the URL of the web page that you want to display. The following querystring variables can be used which will be replaced when the URL is loaded with the current visitor information:
{ip} |
IP Address |
{username} |
User name |
{domain} |
Current site domain name |
{sitekey} |
Current site sitekey in WhosOn database |
{vkey} |
Current visitor key in WhosOn database |
{visitno} |
Visitors visit number |
{organization} |
GEO IP Organization |
{city} |
GEO IP City |
{country} |
GEO IP Country |
{lattitude} |
GEO IP Latitude |
{longitude} |
GEO IP Longitude |
{dns} |
Reverse DNS of visitor |
{lastpage} |
Current page the visitor is on |
{name} |
Visitor name |
{company} |
Visitor company |
{email} |
Visitor email |
{phone} |
Visitor phone |
{alert} |
Entry alert description |
{keywords} |
Keywords used |
{searchengine} |
Search engine used |
{referrer} |
Full referrer |
{started} |
Date/Time of session start |
{cost} |
Visit cost |
{revenue} |
Visit revenue |
{customer} |
Y/N if visitor is customer |
{prospect} |
Y/N if visitor is prospect |
{browser} |
Visitors browser type |
{chatuid} |
Current chat session ID in the WhosOn database |
{crmid} |
CRM ID if the visitor is linked to a CRM record |
For example:
http://www.mysite.com/mycustompage.aspx?ip={ip}&org={organization}&domain={domain}
Your web page could display additional information, or be linked to your own knowledge base or have your own custom form that the operator can use to submit information.
If you are using the Installable Edition of WhosOn then your custom web page could lookup data about the visitor directly from the WhosOn Database using the Vkey and SiteKey fields.
Tab Caption
Specify the caption of the custom tab that appears in the Visit Detail pane.