Track your Visitors in Real-time

Real-time Tracking

Track your customer in real time, get actionable insights on who is visiting your website in real-time, and see historic trends of your online traffic. View location, organization and previous visit history.

Set specific rules to engage with your new or returning visitors to offer a unique customer experience. Monitor multiple websites and use WhosOn client to view statistics remotely from any PC or tablet.

Prospect Recognition

Intelligent prospect recognition and targeting allows you to view, analyze and react to your visitors in order to optimize conversion rates. Set up to 32 different triggers based on what your visitor does and dynamically invite them to chat. Accurately calculate ROI from your online traffic or advertisements using first referrer identification.

Chat Live with your Visitors

Increased Confidence Understanding your customer base and their preferences can help you send improved, more relevant targeted messages.

Live Chat personalization helps website owners identify and deliver a truly tailored online experience to customers, building customer loyalty and increasing confidence in your brand.

Increase your Sales Used as part of your overall customer service strategy, WhosOn software has the ability to increase conversion rates by giving visitors real time access to a live customer support without changing channel.

Live chat can be optimized to engage with at the decision stage to offer assistance, secure the sale and increase basket value. Retailers, contact centres and marketers alike have seen proven increases in sales and conversions.

Widen your Markets WhosOn will help you deliver your solution or services to international markets and widen your digital footprint.

Utilizing the Auto Translate function, you will have the ability to live chat with visitors from a number of countries across the world, increasing your client base. Using prospect detection you are able to capture visitors who would have left your site if they hadn’t received assistance at that point.

Provide a Better User Experience

Proactive Invites Proactive invites allow you to manually target a website visitor and them to engage in a live chat.
A small chat window or image with a custom message will pop up, with a personalized message, and can be used to encourage the visitor should they need help, or encouragement to buy.

Dynamic Invites Engage with a higher percentage of visitors all year round without increasing your staff.
Improve your customer journey and invite visitors to chat based on triggers and rules you set. Detect prospects or VIP’s and send personalized offers and messages are a great way to create an excellent customer experience, proven to increase retention and conversion.

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