What's new to WhosOn
Highlights from our latest releases
Agent activity logs
A deep dive into each user’s daily chat activity, filtered in a handy calendar view. For each agent, see a report of session logs, chat transcripts, status throughout the day and more.
Send broadcast message
Keep your agents in the loop with broadcast messages. Supervisors and admins can send a mass message to all logged-in agents at once, via a banner alert within the chat client.
Canned response automation
Now, if your agents start typing a message that matches an existing canned response, WhosOn will automatically suggest that response – saving manual rekeying.
Visitor language selection
An addition to the pre-chat survey that allows your visitors to select the language they wish to chat in. They simply choose a drop-down option, and the chat window responds.
Google Analytics feedback
Feed a thorough report of chat progress into Google Analytics. WhosOn sends data on what stage of the chat the visitor reached – start chat, chatting, end chat, post-chat – for smarter tracking.
Dynamic window launching
Launch the inline chat window more responsively, from the click of any website icon, banner, or button of your choice. (Not just from the standard “Live chat” button already fixed.)
Easier option for operators of the Mac client to change their password
Updated and clarified the Twilio connection test messages
Added chat classes to mobile layouts
Translation can now be forced within a chat window
Default new users can now edit local settings permission
All users connected to the settings portal now receive a notification when a change is made
The hide functionality for the inline tracking code is now standardised
Updated site model to handle additional translation settings
The “Powered by” image can now be converted to text
The welcome message is no longer hard-coded and can be changed
Time zone bug resulting in a reversion to GMT at the start of the day
After re-opening a minimised chat, the window now scrolls to the last message
Reset and resend password error
Offline behaviour bugs, resolving incorrect display timings
A minimisation bug in dynamic window launching
Fixed the configuration of required radio button fields
Removed a spelling error in a visitor reply field prompt
Bugs in the ‘Leave a message’ form affecting resets and links to visitor sessions
A mobile chat bug impacting the display of download links
User deletion bugs, resolving visibility and multiple tab issues