Agent activity logs

Agent activity logs

WhosOn comes with user activity monitoring inbuilt. Your supervisors can access daily agent activity logs, complete with a comprehensive range of details.

So, this means you can track productivity and keep a close eye on how your agents are working throughout the day. Here’s what you need to know about your agent activity logs:

 
  • Agent activity logs are accessed in the WhosOn settings portal, away from the chat client
  • Each log is filtered in a handy calendar view, using a granular day-by-day approach
  • Logs include activity details such as status and time in (and out) of chat sessions
  • They also reveal performance-based metrics such as chat ratings and sentiment scores
  • Chat transcripts are present alongside the agent’s activity log, which you can click to view

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