Live Chat For The Travel Industry
WhosOn will enhance any
travel company, hotel, or vacation web site by allowing visitors to
connect to agents directly from the web page and by intelligently engaging
visitors in real time based on their browsing patterns. This enables travellers
to obtain pricing & availability quickly which in turn will increase online
bookings and improve customer loyalty.
The custom form option built into
WhosOn enables you to link live chat sessions directly with your
database.
For example:
A visitor browses your hotel web site and selects a property they are
interested in:
A live chat link is displayed alongside the property information. (This link can
change or be hidden if no operators are available).
The link can contain a pre-chat survey variable with the
hotel reference allowing the
property details to be automatically shown to the operator.
The operator can chat to the visitor and collect any relevant information. The
full chat transcript and collected form data can be emailed to the correct
agent.
As with all chat sessions in WhosOn - the operator would have access to all
previous visits and chat sessions for the visitor along with the visitor's
geographical location.
See Also:
Benefits Of Live Chat 
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