WhosOn gives you a real time view of your website visitor activity. You can watch visitors arrive at your site and
move from page to page in real time. This is referred to as live web statistics or just 'live stats'.
You can see where they came from (the Referrer), and
specific data about the visitor, such as Country & City, Organization, Browser and Operating System. You can see if
the visitor has been to your site before and if so, details
of each previous visit.
All this information is updated in real time.
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Being able to track visitors in real time has a number of benefits:
- You can engage visitors that have not found the information
they were looking for.
- You can invite the visitor to a chat and send them the correct
page or help with their order.
- You can react quickly to how your visitors use your site.
- You can see the visitor's organization and then make contact via other means (telephone, mail etc).
- You can instantly see the results of paid-for-listing campaigns and modify your
campaign settings before wasting money.
- When chatting to a visitor you can instantly see what page they are on and the pages
they have viewed so far.
WhosOn allows your website visitors to chat to operators within your organization
in real time. This enables you to provide live help & live person interaction
for sales &
support directly on your website. You can pro-actively engage visitors via
graphical or text-based 'invites' that operators can send, or that the WhosOn
server can send automatically based on predefined rules.
Whilst chatting, operators can instantly see details of the visitor's visit
(what pages they have looked at) and their previous visits. Operators can also
view all previous chat transcripts. Operators can 'push' pages to the visitor to
help direct them to the correct part of your site and send them files such as
PDF documents.
WhosOn even has the option of translating chat text in real time to and from
most major languages, enabling your visitors to chat to you in their own
language.
See Also:
WhosOn Live Chat Feature Set
See Also:
Benefits Of Live Chat
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Real Time Chat Translation
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Remote Control Desktop Sharing During Chat Sessions
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Microsoft Dynamics CRM Integration
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Salesforce CRM Integration
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Live Chat Security
Engage your visitors with proactive live chat invite requests. Helps to increase
conversion rates and reduce abandonment. Configure multiple rule-based dynamic
invites or send manual invites whilst watching visitor activity.
Operators can send manual invites. You can select the image to send from a predefined library. You can also add your own text that is specific to the visitor your
are sending the invite to:
Dynamic Rule Based Invites
You can also create any number of Dynamic Invites. Each Dynamic Invite can have its own image, sound and movement/placement properties. You can assign
auto-send rules to each invite. WhosOn will then send invites on your behalf.
Customer Ticketing enables support incident 'Tickets' to be created. Operators then open and
respond to tickets via their secure WhosOn Client. Ticket responses are sent to
customers via email. The customer can reply to the email which will then get
added to the ticket.
Chat sessions can be escalated to a ticket if the chat operator is unable to
resolve the customer's question.
Tickets are distributed to the correct set of operators using automated
skills-based ticket distribution.
Automated Ticket Assignment with unlimited rules.
Web-based ticket submission form with custom fields and attachments.
Prospect Detection allows you to focus on visitors to your site that are potential customers.
You can define a set of rules and key pages that when viewed, a visitor will be flagged as a
'Prospect'. This can be over multiple visits. WhosOn then credits the first referrer with the prospect.
Prospect Detection allows you to track advertisement ROI much more accurately than
traditional hit counts. You can view reports of top Keywords & Referrers by Prospect & Customer count.
Dynamic Chat Invites
You can setup an auto-invite when a Prospect is detected. WhosOn will then
automatically send a chat invite request to the visitor. Any of your predefined
invites can be used.
In addition to live web statistics, WhosOn updates a database of Visits, Visitors, Page
Views, Referrers and Keywords etc. You can run reports on this
database using the included Charts & Reports tool. Over 75
standard traffic analysis and website statistics reports are included, plus you can
create your own.
Web analytics reports can be accessed via the fast Windows-based viewer or via the
included web interface for remote users.
Automated Daily, Weekly & Monthly web traffic reports are also sent to you by
WhosOn via email in PDF format.
WhosOn is an ideal compliment to your existing web analytics solution.
Using the WhosOn Client you can view live stats and chat to your visitors (and other Client users).
Multiple Clients can be connected to a
single WhosOn Server. The WhosOn Client connects to the WhosOn Server via a secure
TCP/IP connection, so it will work via your internal network or via the Internet.
You can use the Client to view both live stats, visitor lists & reports for
today and previous days. Password access can be configured so that operators
only see site data that they have access to. Access control can also be
configured on a per user bases allowing full control over the options and views
that each user can see. Operator performance and activity reporting is included.
The Client is available as a fast native Windows application and as a cross
platform, browser based solution. iPhone and Windows Mobile clients are also
available.
See Also:
Benefits Of Live Chat
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