Support Desk and Ticketing

Live chat can help you to provide the best customer support experience possible. Instantly provide responses to customer queries online, send and receive links to content and even take remote control of end users computers to help resolve an issue.

Canned responses that are filtered to the chat context, with a handy search functionality and automatic replacement of customer specific values give your agent the best possible information to provide excellent customer service.

HELP DESK

Pre live chat survey allows agent to enter chat prepared, and also allows chat routing to ensure the best placed agent to support the customer receives the chat. Elevate chats to managers/specialists when agent can't help.

Post live chat survey gives you the option to capture information after the chat, letting you know if you need to follow anything up, and gather important information about how well your agents are performing.

TICKETING

Improve productivity and responsiveness of support by streamlining issue management. Track and monitor the status of customer problems raised via multiple communication channels such as live chat, email or via the web.

Customize the ticket entry. Web forms can be created with custom fields, captchas and attachment upload. Tickets can be created directly from email with advanced rules for the required response time, categories and skills required to answer.

Contact Us

  • Address: Parker Software Limited, Victoria Business Park, Prospect Way, Stoke on Trent. ST8 7PL

  • Phone UK: 0330 0882 943

  • Phone US: (800) 680 7712

  • Email: sales@whoson.com

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