WhosOn Resources

Case Studies, Whitepapers and Use Studies

Case Study

Live Document Verification in Financial Services

There are many ways in which to use WhosOn Live Chat and we are dedicated to demonstrating all of the innovative ways that you can deploy live chat, increasing conversion rates and cutting costs. Here we look at how you can use WhosOn for Live/Real-Time Document Verification

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Case Study

Improves Support Desk with Live Chat

Aviva is a leading provider of life and pension products in Europe (including the UK) with substantial positions in other markets around the world, making it the world's sixth largest insurance group based on gross worldwide premiums at 31 December 2009.

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Case Study

Tradition of Heritage and Innovation

Celebrating their 225th Year the family owned business is renowned for its history and innovation, this ethos runs throughout the organization including its e-commerce website. In its quest to continually identify ways to innovate and evolve John Smedley identified various online initiatives to improve their online customer support whilst also drive additional revenue through the website, Live Chat formed part of these online initiatives.

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Case Study

The Hallmark of Catering Excellence

Centerplate UK is part of the Centerplate family. Centerplate is North America’s leading hospitality provider and specialize in delivering world class events at premier venues and focusing on the guest experience. The Centerplate UK has grown to be the leader of innovative hospitality and retail services, with Live Chat a central part of their online experience.

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Case Study

Direct Drives Sales Conversion

As a multi-national business Vet Products Direct recognized the need to introduce a communication channel that would be accessible worldwide. Renowned for its innovation and history of sales via the internet, Vet Products Direct identified various online initiatives to improve their customer support and drive additional revenue through their website.

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Whoson infogfx

Live Chat - The Key Stats

How does having live chat software on your website impact your customer journey? This infographic shares some of the key statistical impacts from implementing live chat.

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Whoson Whitepaper

Using Live Chat in your Call Center

Live chat or web chat is not a new trend. It’s been around for over 10 years now but with more and more customers switching online it’s becoming a staple way of many businesses communicating with their customers.

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