Parker Software to Showcase Software Applications at Call Centre and Customer Management Expo
Wednesday 29 June 2011
The 2011 Call Centre and Customer Management Expo looks set to be the biggest and best showcasing for the first time at Olympia London. Building on the success of last year, this year's Call Centre and Customer Management Expo will help you, source new products and services learn about new and innovative best practice all whilst having access to an unrivalled networking opportunity. With over 200 leading suppliers, a host of free educational features including high profile keynotes, and four dedicated solutions theatres.
Exhibiting at the show for their first time will be Parker Software who understand that now more than ever it is all about working smarter and operating efficiently. Located on Stand E44 Parker Software will be demonstrating their industry leading software applications aimed at companies that do business on the web. Any organisation that is looking to improve online engagement and customer service/support will be able to see both their Email2DB software, which enables the integration of incoming emails with business processes and WhosOn, a tool for monitoring web site visitor activity in real time and live visitor chat, over the two days.
To coincide with the show Parker Software will be showcasing the latest enhancements to both Email2DB and WhosOn. In particular WhosOn2011 will be showcasing new enhancements to their Live Chat platform highlights of which include skills based routing for improved first time resolution and customer care within a service or sales environment, a dynamic knowledge base to improve the customer relationship and for improved speed of response within chat and ticketing to enable organisations to raise support based tickets and route email support enquiries through WhosOn and more.
Business Development Manager Ian Rowley, comments "Call Centre and Customer Management makes perfect sense for Parker Software, we already have a number of contact centre clients including Aviva, Cisco, Sony, Samsung, Game, Phones 4U and many more. The show will enable other organisations to gain insight and identify how we can help them achieve significant operational cost savings, improve employee productivity whilst still being able to improve customer service. We will be showcasing solutions live to a high number of key decision makers, we anticipate that the show will be highly targeted and we aim to make the most the show by showcasing our latest releases. We have some unique offerings for 2011 and any organisation that is looking to improve online conversion or customer service as part of their engagement strategy should take a close look at what we can provide.
Call Centre & Customer Management Expo will take place for the first time in London on:
Tuesday 11 October, 9am - 5:00pm
Wednesday 12 October, 9am - 4:30pm
At National Hall Olympia, London.
Parker Software Stand E44