Browse our latest news articles and press releases.
Thursday, March 29, 2012A recent report by Contact Babel, The US Contact Center Decision-Makers Guide 2012 has highlighted Live Chat as a technology that will experience the highest levels of growth in 2012, with predictions of a 60% increase in the use of the technology wi more..
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Thursday, March 01, 2012The Internet Retailing Expo IRX, being held at the NEC, Birmingham on March 21st-22nd, is seen as the only event to blend marketing with technology, logistics with customer-facing design, mobile with in-store experience: in short, the full gamut of s more..
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Wednesday, February 22, 2012WhosOn Live Chat by Parker Software has released an add-on to there popular software application to enable their users to implement a live click to chat link within their company Facebook Page. Facebook currently has over 845 million monthly active more..
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Wednesday, February 15, 2012The Lindley Group, based in Stoke-on-Trent, are specialists in venue and event catering with a proven track record in delivering excellent customer service and great fresh food at stadiums, arenas, racecourses, museums, art galleries, visitor attract more..
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Monday, January 30, 2012One of the world's largest speciality jewellery retailers which operate from over 1800 retail stores covering both the UK and USA, and with a significant online ecommerce offering, has improved its online customer service by adopting WhosOn Live Cha more..
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Thursday, January 12, 2012Parker Software, developers of WhosOn Live Chat software, which enables website owners to track website visitor activity in real time and engage with these visitors via live chat, to improve online customer service and sales, have been ranked 20 out more..
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Wednesday, September 07, 2011Parker Software, announced today the integration of their Live Chat Software, WhosOn, with Microsoft Dynamics CRM 2011. Integration is also available with Microsoft Dynamics CRM online, which delivers Microsoft Dynamics CRM 2011 as an on-demand serv more..
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Monday, August 08, 2011A report has highlighted that European consumer's most important factor when interacting with a company or brand is quick query resolution. The report goes some way to explaining the rise in companies implementing live chat software as a new means more..
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Friday, August 05, 2011For any organisation looking to deliver a next generation customer experience, Live Chat Software should feature highly within their services offering as todays consumers demand more and more in the way of service from the companies they do business more..
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Wednesday, June 29, 2011The 2011 Call Centre and Customer Management Expo looks set to be the biggest and best showcasing for the first time at Olympia London. Building on the success of last year, this year's Call Centre and Customer Management Expo will help you, source n more..
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Tuesday, June 28, 2011A recent YouGov Survey, commissioned by arvato, of over 2,000 adults in the UK, found a staggering one in five consumers (22%) feel they receive poor customer service when speaking to call centres. The survey highlighted Insurance companies, utility more..
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Thursday, June 23, 2011A study conducted by Dimension Data has found that traditional contact centres are likely to be replaced by customer management centres as they move away from email and phone options to Live Chat and SMS. The study identified that of the 546 contact more..
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Wednesday, June 15, 2011Parker Software developers of Email2Db and WhosOn have recently joined the Public Sector Customer Services Forum as one of their sponsors. The Public Sector Customer Services Forum is a community dedicated to exploring how business process, people a more..
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Tuesday, May 17, 2011A 2009 UK survey conducted by YouGov*, found 83% of the 2,127 consumers surveyed said that they had experienced and were left frustrated by long waiting times, 69% claimed that they had experienced and were frustrated by repeating information when pa more..
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Monday, May 16, 2011Parker Software today announced further enhancements to their Live Chat and real-time website analytics application, WhosOn, by incorporating an advanced ticketing system. The ticketing enhancement has been integrated to improve productivity and cos more..
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Tuesday, January 18, 2011Parker Software developers of the leading website live chat and live website visitor analytics solution, WhosOn, are set to release their latest version WhosOn 2011. Advanced features such as skills based routing, so live web chats can be directed t more..
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Tuesday, January 18, 2011Most organizations rely on Google analytics to deliver statistics about visitors to their websites, these vital statistics can take anywhere between 4 and 24 hours to be delivered. For most website owners or ecommerce operators this delay is simply more..
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Wednesday, November 10, 2010Most organizations implement web chat and focus on passive live chat requests initiated by visitors. If the software allows for pro-active live chat invitations, a huge opportunity is being missed. In fact, the value in pro-active live chat is vastly more..
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Tuesday, October 12, 2010Internet Retailer Magazine, the largest monthly magazine in e-retailing in the US has highlighted in a recent article the rise in retailers adopting live chat as part of their online customer engagement strategy. The article compares the lower cost more..
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Thursday, October 07, 2010The traditional role of Customer Relationship Management (CRM) has primarily been used for managing either a database of prospects or an existing customer list but many of the companies residing in these lists are not being contacted regularly and or more..
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Thursday, September 30, 20102010 has been another outstanding year of success for Parker Software. Figures for the current financial year have shown an increase in turnover in the region of 45% compared to the previous year and a significant rise in profits for the company. P more..
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Thursday, September 30, 2010As live chat is utilised more and more by online retailers, financial institutions, call & contact centres, automotive dealers and real estate as a way to not only improve online customer support but also to drive additional revenue, a leading pr more..
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Thursday, September 30, 2010Following an earlier release of an iPhone App Parker software today announced the release of a new iPad application for their Whoson software which now enables website owners to engage in real-time with their website visitors anywhere at any time, to more..
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Monday, September 27, 2010Parker Software is pleased to announce that it is further strengthening its US team with a key appointment. With offices in the UK and US Parker Software who produce WhosOn and Email2DB, announced today they are strengthening their US team with new more..
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Monday, August 09, 2010The teenage online market is expected to hit $220 billion by 2011 this is despite a 3% fall in the overall teenage population, the teenage or teen demographic must now be acted upon by online retailers for future sales growth. The teen demographic more..
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Monday, August 09, 2010The majority of websites contain design flaws these impact online businesses as they often make it hard or even prevent customers achieving their goals such as buying products or services, finding specific information, raising a service request, usin more..
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Friday, August 06, 2010A new iPhone application now enables website owners to engage in real-time with their website visitors anywhere at any time, to help improve online customer engagement and online sales. Parker Software announced today the release of the WhosOn iPhon more..
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Friday, August 06, 2010Proactive live Chat and agent-customer co-browsing has been identified by a leading research agency as a key strategy to help cut costs and generate more revenue. It is widely known that the customer service experience can have a profound effect on more..
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Monday, July 19, 2010Internet Retailing has highlighted the need for improved customer care or advice online confirming that retialers need to look at addiontal contact methods for their new and existing customer base. The report highlights a staggering third (35%) of B more..
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Thursday, April 22, 2010For many online retailers email has always been the most preferred customer service channel via the web, this has closely been followed by order tracking and Frequently Asked Questions. Over the next 12 months online retailers look set to expand the more..
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Thursday, April 15, 2010A recent independent survey conducted by http://www.h2index.com a leading IT research company which specialises in quantifying and comparing IT management practice in the world's largest companies has highlighted the adoption of Live Chat within Ser more..
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Wednesday, April 14, 2010A recent article highlighted that the customer experience is the next competitive battleground yet so many websites simply don't even consider customer service as part of their remit. According to research published by Zenith Optimedia, 95% of compa more..
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Thursday, March 25, 2010Parker Software is leading the way with organisations operating support service desks and helpdesks in the first few months of 2010 they have secured a number of high profile global accounts with their industry leading Live Chat solution WhosOn. Rec more..
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Wednesday, March 24, 2010Parker Software a leading provider of live chat software, www.whoson.com are seeing a rise in the number of enquiries from leading retailers and luxury brands, looking to add live chat to improve customer service and increase online sales. This trend more..
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Tuesday, March 23, 2010According to a new Ovum survey commissioned by STELLAService, the first completely independent customer service ratings agency, the value of great online customer service in 2010 is USD $17.3 billion. "The Value of Great Customer Service" more..
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Thursday, March 11, 2010An Overview of Providing a Successful Live Chat Experience Live chat is rapidly becoming the contact method of choice for consumers who prefer an online experience over a phone call. For this reason live chat is no longer considered as simply an ad more..
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Wednesday, March 10, 2010The Online Marketing Show, which will be held at Olympia in London on June 29th and 30th, will be showcasing the most innovative online marketing applications and future trends to attract its growing audience of digital marketers. Exhibiting at th more..
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Thursday, February 18, 2010Parker Software Ltd., a U.K. based software company, announced today further enhancements to its WhosOn software, which is used by thousands of businesses across the UK, Europe and the US to track and engage website visitors in real-time with live a more..
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Sunday, February 14, 2010A recent survey has highlighted that the use of live chat within an e-commerce environment significantly helps to increase conversion rates. Parker Software are one such firm who provide live chat solutions, their WhosOn Software is supplied to organ more..
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Monday, February 01, 2010Parker Software Ltd., a UK based software company with two products, WhosOn and Email2DB, announced today they are strengthening their presence in the United Kingdom with new hire, Jude James, who is coming on as New Business Telesales. In this posit more..
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Monday, February 01, 2010A live voice is still the most preferred form of customer service among online Americans, but two-thirds (67%) of US consumers say they would value the option of having both a live text chat and a live voice conversation to get the help they need wh more..
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Monday, February 01, 2010Parker Software may be small - but it reckons to be in the world's top three when it comes to internet live chat solutions for businesses. Its WhosOn product, one of many in its stable, enables clients to monitor who is using their web sites and to c more..
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Monday, February 01, 2010Within Hall 6 on stand No B22/1 visitors to CeBIT will find globally successful business, Parker Software showcasing their latest range of WhosOn and Email2Db software aimed at all types of businesses that do business on the web. On show for the fir more..
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Friday, January 08, 2010Q: How can we convert our website traffic into more sales leads? A: Even online, we are a society of window shoppers. On average, a measly 3 percent of visitors to a company's website make a purchase or fork over contact information, says Chris Gole more..
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Wednesday, January 06, 2010Parker Software Ltd., a U.K. based software company, announced today the integration of their product, WhosOn, with Salesforce.com and Microsoft Dynamics, the top two Customer Relationship Management (CRM) platforms. Both CRM platforms can be fully i more..
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Friday, December 11, 2009Parker Software Ltd., a U.K. based software company with two products, WhosOn and Email2DB, announced today they are strengthening their presence in the United States with new hire, Vincent LaMantia, who is coming on as New Business Sales for the U.S more..
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Sunday, November 15, 2009Meaning Based Marketing is a new way of finding, interpreting and exploiting data previously not available to marketers. Here Autonomy Optimost's Greg Kelton explains how it works, why adopting a meaning-based, customer-centric approach to marketing more..
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Thursday, October 08, 2009Recent research by the Aberdeen Group has highlighted the need for web analytics, just one of the features included in WhosOn. The report has found that companies that use web analytics can increase online conversion rates from 2% to 7%. The researc more..
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Tuesday, September 29, 2009E-commerce software specialist, Parker Software's latest version of their WhosOn Web Visitor Tracking and on demand Live Chat Technology is in great demand from the travel industry, following research that suggests online travel agents and airlines n more..
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Monday, September 21, 2009A Recent ATG Survey has highlighted customer service as key contributor to increased online expenditure. Key highlights... Europeans frustrated by poor online service: <ul> <li>The majority of Europeans surveyed are most annoyed by a lack of customer more..
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Wednesday, September 16, 2009Companies today are facing a dilemma how to provide a high quality service at low cost. Customers are faced with more and more choices which enable them to make a variety of decisions, loyalty and relationships are playing less and less of a role fo more..
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Tuesday, August 11, 2009A recent quarterly survey completed by eDigitalResearch and IMRG has highlighted that consumer satisfaction with online shopping services has dropped once again and is now at its lowest since levels were first recorded in April 2006. The worst perfo more..
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Monday, August 10, 2009A post from Eric Brantner highlighting the need for live chat software to add the human element to any website to help improve visitor confidence. Original Post: http://digitallabz.com/blogs/10-tips-for-turning-skeptical-visitors-into-customers.html more..
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Wednesday, August 05, 2009Staffordshire's Parker Software has recently won a contract to supply their WhosOn (www.whoson.com) Web Visitor Tracking technology to Food Services and Facilities Management company Sodexho which employs 355,000 people across 80 countries. Keeping more..
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Monday, July 27, 2009Increasing fears over the swine flu outbreak are leading to a substantial rise in demand for Parker Software's Live Chat Software www.whoson.com Due to the ever increasing spread of Swine Flu over recent weeks, businesses have been putting continge more..
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Wednesday, June 24, 2009The recession has hit the retail industry hard and so now more than ever retailers need to engage with their customers and capture them online. Retailers need to give customers value, good customer service and a feel good experience when shopping. more..
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Monday, June 15, 2009Parker Software is exhibiting this year at the Online Marketing Show, on Stand No A100 and will be showcasing their latest range of software products including WhosOn (www.whoson.com), Live Chat and real time web visitor tracking and Email2DB (www.e more..
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Wednesday, June 03, 2009Instant messaging is growing up. Alex Blyth examines the technology as a tool to market not just internally, but for external marketing and business communications You probably think of instant messenger (IM) as an informal communications channel more..
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Wednesday, June 03, 2009At a time when gaining new customers and retaining existing customers is paramount in every business owners mind, a free seminar on the 18th June to help local businesses understand and develop awareness of all the issues linked to e-commerce and ho more..
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Monday, April 27, 2009On stand No EE2061 visitors to Internet World will find globally successful business, Parker Software showcasing their latest range of WhosON and Email2Db software aimed at all types of businesses that do business on the web. On show for the first more..
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Monday, April 20, 2009Currently thousands of businesses across the UK, Europe and the US use Parker Software's WhosOn Web Visitor Tracking and on demand Live Chat technology and today the company announced an update to the popular software suite. This software release more..
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Thursday, April 16, 2009Parker Software, a UK software firm which has a global customer base is continuing its successful growth with the appointment of Ian Rowley as Business Development Manager. Ian joins a team of six working for clients across the UK, Europe and the U more..
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Sunday, April 05, 2009Parker Software today releases version 5 of it's popular WhosOn Web Visitor Tracking and Live Chat suite. After over a year of development, WhosOn Version 5 is released. The main focus of this release has been performance and scalabity, plus new fea more..
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Sunday, March 01, 2009Worlds first live, accessible on-line site-traffic mapping. A world’s-first benchmark in on-line business transparency, ingenuity and customer inter-activity has been notched up by the UK’s favourite car leasing company. Internet car-leasing spe more..
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