Marketing Live Chat

Adding live visitor chat to your website will help increase sales and conversions and improve customer satisfaction and loyalty. Why?

When you visit a website, particularly if you want to purchase something, you like to know that the company is 'real', with real people behind it who want to help. Adding live chat to your site shows to the visitor that you are a business with people ready and waiting to help. Even if visitors don't use your live chat facility, the very fact that it is there will increase the visitors confidence in your business, increasing online sales.

Just as in a regular store, if you see a customer moving from item to item, not sure which to purchase, you would ask them if they needed assistance and then close the sale. WhosOn enables your agents do just that from your website.

You can watch what visitors are looking at and then send them a 'can we help?' message. The message could be unique to that visitor. If you see a visitor pausing on the checkout process you can ask if they would like you to take the order for them.

improve customer satisfaction and loyalty

Live chat is a convenient, quick and free way for customers to contact you, no matter where they are in the world. Your customers will appreciate this. Customer queries can be resolved much faster than email, and without worrying if your message got blocked as spam.

Your customers will appreciate this.

Once a visitor has chatted to you, their contact information is recorded against their visitor record in the WhosOn database. This will show on subsequent visits. You will instantly know when existing customers enter your site. This enables you to be more informal during live chat sessions and therefore further improve customer relations and conversions.

And with WhosOn, when you start chatting to a customer you will have access to all previous live chat sessions and visits at the touch of a button. You can quickly bring yourself up to speed on the customers requirements, even if the customer chatted to someone else.

Contact Us

  • Address: Parker Software Limited, Victoria Business Park, Prospect Way, Stoke on Trent. ST8 7PL

  • Phone: (800) 680 7712

  • Email: sales@whoson.com

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