You can watch what visitors are looking at and then send them a 'can we help?' message. The message could be unique to that visitor. If you see a visitor pausing on the checkout process you can ask if they would like you to take the order for them.
improve customer satisfaction and loyalty
Live chat is a convenient, quick and free way for customers to contact you, no matter where they are in the world. Your customers will appreciate this. Customer queries can be resolved much faster than email, and without worrying if your message got blocked as spam.
Your customers will appreciate this.
Once a visitor has chatted to you, their contact information is recorded against their visitor record in the WhosOn database. This will show on subsequent visits. You will instantly know when existing customers enter your site. This enables you to be more informal during live chat sessions and therefore further improve customer relations and conversions.
And with WhosOn, when you start chatting to a customer you will have access to all previous live chat sessions and visits at the touch of a button. You can quickly bring yourself up to speed on the customers requirements, even if the customer chatted to someone else.