Intelligent targeting for a personalized experience. Dynamically invite visitors to a chat with a personalized message based on their predicted requirements.

Create rules and triggers - based on visitor behavior - with specific actions allowing you to segment visitors into categories such as; geographic location and repeat visits. Prospect detection and dynamic invites based on visitor need will drive conversion and satisfaction.

Screen taken from Installable Edition

Through a single client you can monitor multiple sites and take chats from them. No need for multiple windows – see all your sites and all your chats in one place. Alternatively, limit the sites dependant on agent skill set or department.

Screen taken from Installable Edition

Agents can see in real-time who is on the site, and who needs help. For example, you can see a visitor has been on a checkout page for 2 minutes without progressing, or who has been looking at the same question in your FAQ for 5 minutes.

WhosOn software allows you to track and then engage that visitor to offer assistance and convert them to a customer.

Screen taken from the Web Client

Track visitors based on the campaign that they used to find your site such as PPC, email newsletter, social media or any source where you have used a tracking code. You can create real-time 'Alerts' for each campaign and you can view historical analysis reports.

Screen taken from Installable Edition

In addition to a default invite image, any number of dynamic invites can be created against monitored sites. Each dynamic invite can have its own imagery and movement on properties.

This feature allows you to optimize special offers and is useful for invites that are related to products, services or sections of your site.

Detect a visitor’s location, GEO IP including organization name where available, through to browser and operating system. All the visitor details you need in one place.

Screen taken from the Web Client
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