Integration

CRM DRIVEN ENGAGEMENT


Maximize every customer engagement on chat by integrating with your CRM solution. Send chat transcripts, call back requests & visitor prospects directly to your CRM system. CRM users can view all previous live chat sessions during a chat, allowing an agent to quickly look back at previous conversations.

Supports Salesforce, Microsoft Dynamics and Sugar CRM out of the box. Don't use any of them? Don't worry - we can also help you integrate WhosOn with any CRM via our business solutions team!

Logos of services that we integrate with

ANALYTICS INTEGRATION


WhosOn Live Chat can also integrate with your analytics package, helping you to get the best from both real-time tracking and post event analytics. You can analyze how chats have altered the overall visitor behavior patterns on your website via the analytics package of your choosing, and pull reports analyzing chat performance in conjunction with website performance.

Recent projects have involved integrating custom invite and chat events to Omniture & CoreMetrics.

TELEPHONY INTEGRATION


We can help you integrate WhosOn Live Chat with your telephony system allowing you to maximize your call centre efficiency. You can set a busy or offline status depending on the chats and/or calls that your agents are taking at that time, so that you can find the optimal balance of their time.

WhosOn can also provide bespoke routing for both chats and calls, sending them to the right people at the right time depending on availability – and have a cascade function for busy times. We can create joint reports to show you how well the two channels are working together.

Contact Us

  • Address: Parker Software Limited, Victoria Business Park, Prospect Way, Stoke on Trent. ST8 7PL

  • Phone UK: 0330 0882 943

  • Phone US: (800) 680 7712

  • Email: sales@whoson.com

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