| Feature |
Std |
Pro |
Ent |
ISP |
Live Visitor Tracking (including):
Real time tracking of web visitors shows current page, reverse DNS, location, organization, referrer, browser type, operating system, previous visits, previous chats, previous call back requests, contact information, form-field values, keywords, PPC campaign.
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Live Visitor Chat (including):
Automatic changing operator availability images, Canned Responses, Emailed Transcripts, Push Pages, Audible Alerts, Spell Checker, SSL Secure Chat, 'Is Typing' status, Department Specific Chat, Department Selector, Multi-Language Support, Chat Transfers, Chat Monitoring (training mode), Out of hours 'leave a message', Chat waiting queue messages.
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| Proactive Chat Invites. |
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| Rule based Live Engaging with custom invite text for each visitor. |
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| Multi-Level Prospect & Customer Detection. |
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| Click-To-Call-Back. |
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| Visitor Cost & Revenue Collection. |
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| Chat Window Themes. |
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| Live visitor list grouping by visitor type, location, current page, prospect level, PPC campaign. |
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| Live visitor filtering by location, PPC campaign, prospect level, keywords. |
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| Web Analytics Reporting. |
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| Automatic daily, weekly & monthly scheduled web analytic reports emailed to each user. |
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| SQL Server backend database of visit history & chat sessions. |
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| Operator Clients use 256 bit encryption and do not need a database connection. |
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| Browser based Silverlight operator client option. |
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| iPhone operator client option. |
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| Track any number of separate sites. |
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| Live chat translation (optional extra) |
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| Remote control during chat sessions (optional extra) |
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| Create new web analytic reports or edit existing ones. |
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| Fully customizable pre & post chat surveys. |
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| Multi-channel dynamic invites. |
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| Add custom queries to the Scheduled Reports. |
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| Two-way file transfers in chat sessions. |
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| Create Named Users with each user having their own access rights. |
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| Skills based chat routing. |
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| Chat publishing. |
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| Automated chat distribution with intelligent queuing. |
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| User groups with chat moderation requests. |
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| User activity tracking & reporting. |
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| Remote Administration. |
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| Customer Support Ticketing. |
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| CRM Integration (Salesforce or Microsoft Dynamics). |
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| Custom form option in Client chat window/visit detail
for custom integration (Auto Sales, Real-Estate etc). |
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| Source code for the Chat application included. |
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| Ability to remove 'Powered By' link in chat window. |
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| Ability to run the WhosOn Server, Gateway & Chat components of separate servers
for maximum performance. |
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| Can be co-branded or fully white labelled. |
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| Track third party web sites and allow users outside your organization to connect to your WhosOn Server. |
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| Per seat licencing model - deploy as many WhosOn Servers as required. |
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| One Time Purchase Price From |
$640 |
$1370 |
$1940 |
POA |