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WhosOn Installable Editions

Feature Std Pro Ent ISP
Live Visitor Tracking (including):
Real time tracking of web visitors shows current page, reverse DNS, location, organization, referrer, browser type, operating system, previous visits, previous chats, previous call back requests, contact information, form-field values, keywords, PPC campaign.
Yes Yes Yes Yes
Live Visitor Chat (including):
Automatic changing operator availability images, Canned Responses, Emailed Transcripts, Push Pages, Audible Alerts, Spell Checker, SSL Secure Chat, 'Is Typing' status, Department Specific Chat, Department Selector, Multi-Language Support, Chat Transfers, Chat Monitoring (training mode), Out of hours 'leave a message', Chat waiting queue messages.
Yes Yes Yes Yes
Proactive Chat Invites. Yes Yes Yes Yes
Rule based Live Engaging with custom invite text for each visitor. Yes Yes Yes Yes
Multi-Level Prospect & Customer Detection. Yes Yes Yes Yes
Click-To-Call-Back. Yes Yes Yes Yes
Visitor Cost & Revenue Collection. Yes Yes Yes Yes
Chat Window Themes. Yes Yes Yes Yes
Live visitor list grouping by visitor type, location, current page, prospect level, PPC campaign. Yes Yes Yes Yes
Live visitor filtering by location, PPC campaign, prospect level, keywords. Yes Yes Yes Yes
Web Analytics Reporting. Yes Yes Yes Yes
Automatic daily, weekly & monthly scheduled web analytic reports emailed to each user. Yes Yes Yes Yes
SQL Server backend database of visit history & chat sessions. Yes Yes Yes Yes
Operator Clients use 256 bit encryption and do not need a database connection. Yes Yes Yes Yes
Browser based Silverlight operator client option. Yes Yes Yes Yes
iPhone operator client option. Yes Yes Yes Yes
Track any number of separate sites. Yes Yes Yes Yes
Live chat translation (optional extra) Yes Yes Yes Yes
Remote control during chat sessions (optional extra) Yes Yes Yes Yes
Create new web analytic reports or edit existing ones.   Yes Yes Yes
Fully customizable pre & post chat surveys.   Yes Yes Yes
Multi-channel dynamic invites.   Yes Yes Yes
Add custom queries to the Scheduled Reports.   Yes Yes Yes
Two-way file transfers in chat sessions.   Yes Yes Yes
Create Named Users with each user having their own access rights.     Yes Yes
Skills based chat routing.     Yes Yes
Chat publishing.     Yes Yes
Automated chat distribution with intelligent queuing.     Yes Yes
User groups with chat moderation requests.     Yes Yes
User activity tracking & reporting.     Yes Yes
Remote Administration. Yes Yes
Customer Support Ticketing.     Yes Yes
CRM Integration (Salesforce or Microsoft Dynamics).     Yes Yes
Custom form option in Client chat window/visit detail for custom integration (Auto Sales, Real-Estate etc).     Yes  
Source code for the Chat application included.     Yes  
Ability to remove 'Powered By' link in chat window.     Yes  
Ability to run the WhosOn Server, Gateway & Chat components of separate servers for maximum performance.     Yes  
Can be co-branded or fully white labelled.       Yes
Track third party web sites and allow users outside your organization to connect to your WhosOn Server.       Yes
Per seat licencing model - deploy as many WhosOn Servers as required.       Yes
One Time Purchase Price From $640 $1370 $1940 POA