WhosOn Hosted Edition Terms & Conditions

The WhosOn 'Hosted' service allows companies to provide 'live help' on their web site and watch 'live stats' and get reports about their web site visitor traffic.

The Hosted service is sold on a rental basis, with the minimum period of 1 month paid for in advance.

You are granted a license to use the WhosOn Client and to embed the WhosOn code into the web pages of the domain name specified when you ordered the service. You may install any number of WhosOn Clients on separate PC's. The maximum number of Clients that can connect to the WhosOn server at any one time is restricted to the number of licenses purchased.

Service Level
Parker Software guarantees a 99% up time. We will refund 1 months rental fee if this is exceeded in any one month. We may need to close or restart the WhosOn Server from time to time in order to apply application software, GEO-IP, operating system & security updates. These restarts are not included in the up time guarantee. However any updates will be done at weekends when possible.

Data Retention
We will endeavour to keep your historical traffic data for the length of your subscription. However, Parker Software will not be liable in any way if the data is lost.

Maximum Page Views
As standard, the Hosted Edition allows up to 15,000 page views per day, per site. If your site exceeds this limit, Parker Software reserves the right to ask for an additional subscription payment. Note: This limit does not affect your actual site, only the counted page views in WhosOn. For very high volume sites we also offer WhosOn Dedicated Servers which have no such limits.

Cancellations
You can cancel your subscription at any time. We cannot refund partly used periods.

Termination
Parker Software retains the right to terminate any customers service at any time. Refunds will be given on any remaining pre-paid period.

Disclaimer
Parker Software does not make any warranty, express or implied with respect to the WhosOn Software, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

In no event shall Parker Software be liable for any indirect, special, incidental or consequential damages (including loss of profits), whether based on contract, tort, or other legal theory, even if Parker Software was advised of the possibility of such damages. In the event that any disclaimer or warranty or limitation of liability is found to be unlawful or inapplicable, or to have failed of its essential purpose, Parker Software's liability shall be limited to the unused pre-paid period's rental amount.