Live Chat Software For Technical Support/Help Desks
Live chat is becoming an essential way for users to connect to technical support help desks.
Users are expecting to see live help available in order to get fast answers to
quick questions.
WhosOn live chat can be easily added to any existing help desk web site. It can
also be embedded directly into supported applications.
The pre-chat survey option enables you to gather required information prior to
receiving the chat request. Chat requests can be routed to the correct operator
or department based on pre-chat survey responses. Pre-chat survey responses
and/or required department can also be automatically sent to the chat via the
the URL allowing product specific chat links to be added to your site.
The custom form option built into WhosOn also enables custom data to be
collected during chat sessions which can be passed to your ticketing system
along with the chat transcript.
Sample tech support live chat with a pre-chat survey and custom form.
See Also:
iYogi Case Study 
See Also:
Benefits Of Live Chat
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