You can view lists of chat sessions & call back requests made from any of your sites for the current day and previous days.

Click the Chat Sessions button on the toolbar:

Select Chat Sessions List to view a list of chat sessions for the current date.

Click the View Chat button to view the complete transcript for the selected chat session.

If the chat request was not answered then 'Not Taken' will be shown against the operator name. If the visitor left a message, the first part of the message will be shown in the Message Left column. View the transcript to view the full message. For visitors that have left an email address you can use the Send Email button to reply to the visitor via email.

Use the Back and Forward buttons to move back or forward 1 day, or click the Date button and select a different date.

Double-click a visit or click the Visit Detail button to show the full Visit Detail.