The Embedded Code

This page contains some common questions asked about using embedded code to track visitors.

Q. Will my web page stop working if the WhosOn Gateway is not running?

A. No. The Gateway only serves the small 'click to chat' graphic. It does not effect the rest of your page. If the Gateway is not running your web pages will not be effected.

Q. Can I change the 'click to chat' graphics?

A. Yes. Open the Site Properties in the WhosOn Client. Click the Visitor Chat tab. Here you can change the on and off-line graphics and the 'invite' graphic.

Q. Can I still track pages without showing the 'click to chat' graphic?

A. Yes. See The Embedded Code - Tracking Only

Q. If I use the code on my pages will I be penalized by search engines?

A. No. Search engines will simply ignore the code block. Google themselves use similar Javascript in their 'Adwords' conversion tracking and 'Adsense' products.

Q. What if the visitor blocks cookies?

A. The visitor will still be tracked by their IP address.

Q. Does the code work on all browser types?

A. Yes. The code is compatible with all browser types.

Q. Will the code slow down my web pages?

A. No. Only the small graphic is served by the Gateway. The rest of your page is served from your web server as normal. There may be a small delay in the 'click to chat' graphic appearing if the Gateway is running on a PC with lower bandwidth than your web server.

Q. Can I use a <DIV> block to precisely control the positioning of the 'click to chat' graphic?

A. Yes... For example:

//tracking script goes here

</DIV>

</BODY>

Placing the code in a DIV block and set the positioning to absolute. This allows you to place the call at the bottom of your <BODY> section but control is exact position on the page.

Q. Can I change the position that the 'Invite' graphic appears on the page?

A. Yes. Open the Site Properties in the WhosOn Client. Click the Chat tab. You can change the Invite Position. This number is the number of pixels from the top of the window.