Watching Visitor Activity

The Sites Tree shows the domains which you are monitoring. You can monitor multiple domains from the same Client. Click a site in the Sites Tree to view visitor information for the site in the Today, Summary & Current Visitors list. Click 'All Sites' to combine the results of all sites being monitored. If you right-click a site in the Sites Tree you can edit the site Properties.

The WhosOn Today View

This view shows a summary for the site for the current day so far. You can also view totals for previous days. Use the < & > buttons on the Toolbar to change the date being displayed. You can also press the PgUp & PgDn buttons. Press the Home button to switch back to the current day.

The Summary View

This view shows a summary of visitor totals for the current month compared to the same period last month. A chart is also show that shows total visitors for each day this month compared to last months totals.

The Current Visitors View

This view shows the current visitors on your web site. The list contains the following columns:

Site

Site name. This column is hidden unless you select ‘All Sites’ in the Monitored Sites tree, or select a Group.

Alert Type

If the visitor was matched against an Alert when they entered your site, then the Alert type icon will be displayed:

Key

Shows an icon representing the visitor status:

	Indicates this is a new visitor that has not been to your site before.
	Indicates a returning visitor. This visitor has been to your site at least once.
	The visitor hasn’t changed pages for 5 minutes.
	The visitor has been flagged as a ‘Prospect’ on a previous visit.
	This visitor has been flagged as a new 'Prospect' on this visit.
	The visitor has been flagged as a 'Customer' on a previous visit.
	The visitor has been flagged as a new 'Customer' on this visit.
	WhosOn has grouped a set of similar DNS names into a group. This can happen from service providers like AOL who frequently change a visitors IP address.
	The Paid For Listing Abuse has been triggered for this visitor.
	The Hacker Detection has been triggered for this visitor.
	Indicates an 'Invite' has been sent to the visitor but the visitor has not yet responded to it.
	Indicates the visitor is currently chatting to an operator within your organization.
	Indicates the visitor has requested a call back that has not yet been completed.
	Indicates that client-side polling is active for the visitor. This means that invite requests can be sent.

User Name

WhosOn assigns a unique reference to each visitor. This is displayed in this column.

The visitor number for today. This column starts a 1 at the beginning of each day.

Visit

The visitor’s visit number. If this shows 10 for example, it means the visitor has visited your site 10 times, and this is the 10th visit. You can view the previous visits by selecting Previous Visits from the visitor popup menu.

DNS

The resolved DNS name of the visitor. This will show the IP address initially. WhosOn will automatically attempt to do a reverse DNS lookup. It will then change to show the DNS name. The visitors name will also be displayed here, if you have chatted to the visitor before, or assigned a name to the visitor via the 'Contact' tab of the visit details.

On Page

The page the visitor is currently viewing.

If the page view generated an error (for example a 'page not found 404 error') then the icon will show next to the page.

Start Time

The start time of the current visit.

Last Time

The time the visitor last changed pages.

Browser

The browser type the visitor is using.

Op Sys

The operating system that the visitor is using.

Location

The visitor’s geographical location. The country, region and (if available) city will be shown. The city will be accurate to the closest point that the visitors Internet Service Provider access point is located.

The Visitor's organization name will also be shown here if you have downloaded the Organization database. (this is not installed as standard with WhosOn but must be downloaded separately).

Referrer

The visitor’s referrer. This shows the referring web site. To view the referring web site in your browser, right-click the visitor and choose 'Open Referrer' from the Popup menu.

Grouping Current Visitors

By default visitors are shown in the order that they entered your site. You can group visitors into logical groups using the Group By button:

groupby

Auto Preview

The Auto Preview button enables the visitors Referrer, Country, Region and Organization name to be shown below the visitor line in the current visitors view.

The Popup Menu

You can right-click any visitor in the Current Visitors list to show the Popup menu:

•	Open Referrer - opens the visitors referring web site in your browser.

•	Open Current Page - opens the page the visitor is currently viewing in your browser.

•	View Visit Detail - shows the full visit detail (pressing ENTER on a visitor will also show this window).

•	Invite - sends an 'Invite Request' to the visitor.

Filtering Current Visitors

The Filter button enables you to set a filter for your current visitors display. The filter is then set to the WhosOn Server. WhosOn will then send only those current visitors that match the filter to your client display. You can set a different filter for each monitored site. Each user of the WhosOn Client can have their own filter settings.

Note: Even if a filter is set, all visitors are still tracked by the WhosOn Server - the filter only applies to the display of current visitors in your client.

filter

Click Enable Current Visitor Filter to switch of the filter.

You can then set various options for the filter. In the above example we are choosing to show only New Prospect visitors that entered the site via the 'Google Adwords' alert and that have 'United States' in their location and the word 'stats' in their referrer or keywords.

Help URL: http://www.whoson.com/help?watching_visitor_activity.htm

Watching Visitor Activity				Watching_Visitor_Activity Dear Support Staff,
Watching Visitor Activity