For all current visitors and for visits shown in historical visit lists you can drill down to view the Visit Detail. The Visit Detail pane is also shown on chat sessions.

 

If you select View Visit Details from the visitor popup menu (you can also just double-click a visitor in the Current Visitors, Alerts & Prospects) – the Visit Details form is displayed:

 

 

The Visit Detail form shows complete details of the visitors visit. It shows a list of Pages viewed during the visit (if you click a page cell a button will appear – click to view the page in your browser).

 

If this visit is not the first visit by this visitor, the first visit date will be displayed along with the ‘First Referrer’ (How the visitor found you in the first place). Click the Referrer or First Referrer cells to open the referrer in your web browser.

 

Visit Detail Tabs

 

All Visits

This tab will list all previous visits for this visitor. Double-click a visit in this list to view that visit's detail.

 

Chats

This tab will list all chat sessions for this visitor. Double-click a chat session to view the chat transcript.

 

GEO-IP

Shows the visitors Country, City, Region and Organization (the Organization registered to the visitor's IP address). Latitude and Longitude are also shown. Click the View Using Google Maps button to view the visitors geographical location using Google maps. Click the Search For Organization button to do a Google search using the Organization name.

 

Contact

This tab can be used to entered and update contact information specific for this visitor.

 

Trace

This tab shows a number of utility functions:

 

WhoIS

Use this tab to perform a Who Is lookup using the visitor's IP address.

 

TraceRoute

Use this tab to perform a Trace Route to the visitor's IP address.

 

Ping

use this tab to Ping the visitor's IP address.