When a visitor requests a call-back a popup message will be sent to all users who are monitoring the selected site and have their status set to 'On-Line':
When a visitor requests a call back they have the option of specifying when they would like to be called. WhosOn will notify users at the correct time.
The visitor will then appear in the 'Pending Call Backs' list in the Client:
You can open the call back by either clicking the popup itself when it appears or by right-clicking the visitor in the Pending Call Backs list and selecting Call from the popup menu. You can view call back requests without actually making a call.
The Call Back form shows details of the pending call back. Click the Make Call button to start a call. The first user that clicks the Make Call button for a pending call back will take control of that call. You can then call the visitor using a regular phone. When you have finished the call you can edit any of the contact fields and make changes to the Notes field - then click Close Call. The contact information will be updated against the visitor in WhosOn and the call will be saved in the WhosOn database.
Making Calls Via Skype
If you have Skype VOIP installed then you can make a call directly from the WhosOn client via your Skype account. In the Call Type drop down select Skype before you click the Make Call button. The Skype caller form then appears:
Click the Place Call to call the visitor via Skype. Click End Call to end the call.
Note: The first time you do this Skype will ask you if you want to allow the WhosOn Client access to Skype.
See Also: Implementing Visitor Click To Call Back