Setting up the Click To Call Back feature is simple, once you have setup the WhosOn Chat.
Follow the instructions in the Quick Start guide to setup WhosOn Chat. For further information about the WhosOn Chat Server see: Implementing Visitor Chat
Once you have the WhosOn Chat up and running the only thing you need to do to enable the Click To Call back feature is to place additional links on your web pages that point to:
http://{whosonserver}/chat/callback.htm?domain={domain}
Where {domain} is your domain name as setup in WhosOn and {whosonserver} is the WhosOn server IP address or DNS that you are connecting to. You can create as many of these links as you need. The WhosOn Tracking code does not need to be used in order to use Click To Call Back (its still needed if you want to use the Chat or if you want to track visitors via the WhosOn Gateway).
To change the language of the chat window add a &lang={lang} to the above URL. Where {lang} is:
en - English
fr - Franch
ge - German
nl - Dutch
it - Italian
To change the background image used for the chat window add a &bg={url}. Where {url} is the full URL to a custom GIF file that you want to use:
Full example:
http://mywhosonserver.com/chat/callback.htm?domain=www.mysite.com&lang=fr&bg=http://www.mysite.com/images/mybackground.gif
A simple 'Click To Call Back' text link would therefore be:
<a href="http://mywhosonserver.com/chat/callback.htm?domain=www.mysite.com>Click Here To Request A Call Back</a>
Using A Sized Window
This example uses a Javascript Window Open command to open the chat in a correctly sized browser window, without any address bar or toolbar:
<a href="http://mywhosonserver.com/chat/callback.htm?domain=www.mysite.com" onclick="javascript:window.open('http://mywhosonserver.com/chat/callback.aspx?domain=www.mysite.com','new_win',
'width=484,height=361');return false;">Request A Call Back</a>
You can use any HTML link format you choose.
Generating The Link Via The WhosOn Client
You can generate the above link via your WhosOn Client. Select the Site Properties - Call Backs tab. Then select the Generate Link tab.
When a visitor clicks your 'Call Me' link the WhosOn Click To Call Back form will be loaded. The visitor enters their name, company and telephone number. They also have the option of entering a preferred call back time and optional department/operator that they wish to speak to. When the visitor submits the form the data is sent to the WhosOn server.
At the correct time, WhosOn will then do the following, to inform you that a visitor needs calling:
- Send a popup notification to all on-line WhosOn operators.
- Send an email to the site admin.
- Send a SMS message (if enabled).
A list of pending call backs will show in your WhosOn client.
An operator can then select the call back to view all of the visitors information. At this point they can make the call. The status of the pending call back is then updated so that other operators know the call is in progress.
All call backs are recorded in the WhosOn database. You can view lists of call backs made via the WhosOn Client - Visitor Lists toolbar button. Call backs also show against a visitor when viewing their visit details.
Note: The Call Back feature is only available with the .NET Framework 2.0 version of the WhosOn Chat Client. If you are currently using the .NET Framework 1.1 version you will need to install the .NET Framework 2.0 and then change the 'chat' virtual directory in IIS to point to the C:\Program Files\WhosOnV4\Chat\NET2\ folder. Then set the virtual directory to use ASP.NET 2 (alternatively uninstall WhosOn - install .NET Framework 2.0 - then re-install WhosOn).