WhosOn is a tool which will show you who is using your web sites in real time. You can watch visitor activity as it happens. WhosOn also enables your visitors to interact with you using real time chat and click-to-call-back. The visitor doesn't need to download anything or use any special software to do this.
This 'Installable' Edition of WhosOn runs completely self contained on one of your own PC's. No third party services are required, so there are no on-going costs. If you own or operate a web site, or if you run a web server (either hosting your own web sites, or providing hosting services) we are sure you will find WhosOn an invaluable tool.
WhosOn provides the following core functions:
WhosOn gives you a real time view of your web site visitor activity. You can watch visitors arrive at your site and move from page to page in real time. You can see where they came from (the Referrer), and specific data about the visitor, such as Country & City, Organization, Browser, Operating System and Reverse DNS. You can see if the visitor has been to your site before – and if so details of each previous visit. All this information is updated before your eyes in real time – as it happens. WhosOn shows spider activity separately allowing you to concentrate on ‘real’ visitors. If you need to reboot your web server, WhosOn will instantly tell you if it’s ok to do so.
WhosOn will display the visitors actual location, giving Country, State and City. It will also optionally show the Organization name. This is done in real time as visitors hit your site. This is very useful for marketing allowing you watch for specific businesses on your site and even contact them via phone as they browse! See: GEO-IP
Whilst providing real time views of your visitor activity, WhosOn updates a database of Visits, Visitors, Page Views, and Referrers etc. You can run reports on this database using the included Windows or Web based Charts & Reports tool. Over 75 standard traffic analysis reports are included, plus you can create your own. You can also access the database from many third-party reporting tools. WhosOn can also automatically send you daily, weekly and monthly traffic analysis reports.
See: Charts & Reports
WhosOn can use its own built-in database to store visitor data and it can use the following external SQL databases:
· Microsoft SQL Server 2000/2005
· Microsoft MSDE or SQL Server 2005 Express (the freely available desktop versions of SQL Server).
· MySQL V4 and above
WhosOn allows your web site visitors to chat to operators within your organization in real time. This enables you to provide live sales & support directly on your site. Whilst chatting, operators can instantly see details of the visitors visit (what pages they have looked at) and their previous visits. They can also access previous chats. Operators can ‘push’ pages to the visitor to help direct them to the correct part of your site. See: Implementing Visitor Chat
WhosOn enables you to engage with your visitors in real time. You can send 'invite' requests to any of your visitors whilst they are browsing your site. The Invite appears as a floating message across the visitor's browser. The visitor can click the invite to start a chat session. You can send graphical invites (using any GIF file you like) or custom text messages. Each visitor can be sent their own personalised message. WhosOn can even automatically send Invite requests when certain conditions are met, for example, when a Prospect is detected or when visitors arrive at your site that match a certain set of conditions.
Visitors can chat to operators within your organization using their own language. WhosOn will translate the chat text in real time in both directions. Live Translation is an optional premium service that requires the purchase of translation 'credits'. See: Real Time Translation
WhosOn enables your visitors to request a 'call back' from your web site. The visitor enters there contact information on a simple form provided by WhosOn. WhosOn then informs operators within your organization at the correct time that they need to call the visitor. WhosOn can also integrate with Skype VOIP to actually make the call if you have Skype installed. See: Implementing Visitor Click To Call Back
WhosOn can alert you in real time if any errors occur on your web site (such as a missing page) or your site not responding. You can be alerted via popup messages sent to the WhosOn Client, or via Email, or even via SMS text messages to your mobile phone. See: Server Main Settings - Exception Raising
Prospect Detection allows you to focus on visitors to your site that are potential customers. You can define a set of key pages that when viewed a visitor will be flagged as a 'Prospect'. This can be over multiple visits. WhosOn then credits the first referrer with the prospect. This allows you to track advertisement ROI much more accurately than traditional hit counts. See: Site Settings - Prospect Detection
WhosOn can detect if a visitor has clicked a paid-for-listing multiple times. This may be an innocent action by the visitor, or you may be a victim of 'click fraud' - where a competitor or an owner of a site carrying the ads is clicking on your links with the sole aim of costing you money. WhosOn can automatically send a notice message to the visitor when click-fraud is detected. You can also send manual notices via the WhosOn Client. See: Site Settings - Site Entry Alerts
WhosOn can detect visitors that may be trying to hack your site by watching for combinations of Exceptions that the visitor is raising. WhosOn can inform you of hacker attempts in real time and it can automatically exclude the visitor's IP address from IIS. See: Server Main Settings - Exception Raising - Hacker Detection
Using the WhosOn Client you can view live stats, receive real-time error reports and chat to your visitors remotely from the WhosOn PC. Multiple Clients can be connected to a single WhosOn Server. The Client works via a secure TCP/IP connection using your internal network or via the Internet. See: The WhosOn Client
You can also access live stats & visitor reports via a browser interface. See: Charts & Reports - Web Based and also Web Access
WhosOn can automatically archive your old web server log files into a ZIP compatible log file. This can save a huge amount of space on your web server. For each site you define how old log files should be before being archived. See: Site Settings - Log File Archiving