WhosOn Live Chat Software For Education - Colleges & Universities
Increase enrollment efforts and improve student and alumni services with WhosOn Live Chat.
WhosOn enables colleges and universities to interact with students using their preferred method of communication: live chat.
Traditionally many colleges and universities have relied on their websites to handle simple form based enquiries, however as competition increases to attract the brightest talent, there is a significant shift from a traditional web approach, whereby an institution may have provided an online prospectus and downloadable application forms, to more dynamic sites.
The shift to content rich, dynamic sites has enabled students to request information, submit an enrollment application, register for classes, apply for funding/grants or to simply request information about a particular course or class, all of this choice has led to significant incoming requests for assistance and advice.
WhosOn Live Chat is helping educational institutions streamline incoming enquiries, significantly reducing the volume of telephone and email based enquiries.
Key Features
- Allow administrative staff to respond in real-time and chat with website visitors
- Provide information quickly: using WhosOn Live Chat your staff can push files and web pages
- Assist with the completion of forms with the use of co-browse and remote control
- Proactively engage site visitors with chat invites
Benefits
WhosOn Live Chat enables colleges and universities to deliver key features that are essential to delivering the following benefits:
- Administrative staff can handle multiple chats increasing productivity
- Supporting enrolled students more efficiently and effectively
- Keeping alumni engaged
- Reducing operational costs phone and email
- Significant time savings for both administrative staff and students
- Improves student recruitment, chat is a preferred contact method for the student demographic
- Real-time analytics provides data on how the website is performing and where visitors are originating from so marketing activities can be refined
See Also:
Benefits Of Live Chat 
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