WhosOn is available both as a hosted service and as an Installable
on-premise product
that you install and run on your own server. The Installable product is purchased
with a single one-time payment. LivePerson and BoldChat are hosted solutions only.
The overview below assumes our Installable product however the featureset for our
Hosted product are the same. Where we have listed ? means we have not been able
to find the feature documented.
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Feature |
WhosOn |
LivePerson |
BoldChat |
|
Price (single operator) |
$39(monthly)
$640(outright) |
$95(monthly) |
$49(monthly) |
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Price (5 operators)
|
$139(monthly)
$1210(outright) |
$475(monthly) |
$22(monthly) |
Live Visitor Tracking (including):
Real time tracking of web visitors shows current page, reverse DNS, location, organisation,
referrer, browser type, operating system, previous visits, previous chats. |
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Live Visitor Chat (including):
Automatic Changing Icons, Canned Responses, Co-Browsing, Emailed Transcripts, Push Pages, Audible
Alerts, Spell Checker, SSL Secure Chat, 'Is Typing' status, Department Specific Chat,
Multi-Language Support, Block Visitor, Chat Transfers, Auto 'Away' |
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Live Engaging |
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Multi-channel dynamic live engaging. |
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? |
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Live chat translation option. |
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Fully customizable pre & post chat surveys with unlimited fields & validation. |
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Detect when a visitor leaves your site. |
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? |
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Skills based chat routing with automatic chat distribution and intelligent
queuing. |
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Send files to visitors whilst chatting. |
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Visitors can upload files during chat sessions (after operator permission). |
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Rule based live enaging with custom text for each visitor. |
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? |
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Training mode allowing admins to monitor chat sessions and send private messages. |
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Operators can request assistance from their group level manager. |
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Visitor GEO-IP with link to Google Map. |
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? |
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Quick Google search for visitor's organization information. |
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? |
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Live visitor list grouping by visitor type, location, current page, prospect level,
PPC campaign. |
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? |
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Live visitor filtering by location, PPC campaign, prospect level, keywords. |
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? |
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Multi-level visitor profiling (Prospect detection). |
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? |
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Customer detection with revenue collection. |
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? |
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Multiple PPC campaign monitoring with visit cost collection. |
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? |
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Multiple concurrent chat sessions in separate windows. |
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? |
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Email signature. |
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Out of hours 'leave a message' email form. |
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Customer incident ticketing with chat escalation and skills based ticket
distribution. |
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Waiting chat queue messages. |
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? |
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Built-in 'click to call back' allowing visitors to request a manual telephone call
at a time of their choosing. |
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Secure operator client with 256 bit AES encyption. |
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Operator clients for Windows, Mac & Linux. |
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Browser based Silverlight client option. |
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iPhone Client for tracking visitors and taking chats. |
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Create named users, with user access rights and operator activity monitoring. |
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Operator-to-operator chat and training mode. |
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? |
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Can be installed and hosted locally. |
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AJAX based chat client (fast, small footprint, no plugins, works on all browsers) |
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No requirement for Java to be enabled on visitors browser. |
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Fully customisable chat client (.NET source code available). |
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Click fraud detection. |
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Manual and automatic click fraud warning notices can be sent to visitors. |
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Spider monitoring. |
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Real time page error alerting. |
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Real time website down monitoring. |
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Ability to track visitors via server-side code, web server log files or client-side
javascript or image (or combination). |
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Live enaging can execute custom javascript function on client allowing for custom
actions to be performed when visitor 'invites' are sent. |
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Import historical traffic data into WhosOn database. |
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Full historical web analytics reporting (WhosOn has over 100 web analytic reports
built in). |
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Automatic daily, weekly & monthly web traffic support reports send to your inbox. |
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View daily & monthly traffic summary from within the WhosOn operator client. |
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View web analytic reports via web browser interface. |
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View live visitor lists both in the Windows based client and web interface. |
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Access to the WhosOn SQL Database for custom reporting. |
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Full text searching of all historical chats. |
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? |
? |
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Capture and store visitor contact information against visitor in database. |
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Operator Client can run on low bandwidth connections with idle detection, compressed
and encrypted data between server & client. |
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? |
? |
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Can be re-branded. |
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'Powered By' link in chat window can be removed. |
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Uses SQL Server 2005/2008/Express as its back-end database. |
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Automatic purging of old data from database. |
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ISP's can run WhosOn to provide live chat, stats and analytics services to their
own customers. |
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Live chat client can be embedded in custom solutions web and Windows applications
(.NET and VB6 COM code available). |
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Execute custom macros when new chat sessions start & end allow custom
integration. |
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Built-in DotNetNuke integration. |
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Operator client API available for building custom operator applications. |
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Transfer Live Chats and visitor contact data to Salesforce & Microsoft Dynamics CRM. |
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In conclusion
WhosOn provides a cost effective alternative to competing products such as
LivePerson and BoldChat and is suitable for use in both small and large
organizations.