Firstly, WhosOn is available BOTH as a hosted service and as an Installable product
that you install and run on your own server. The Installable product is purchased
with a single one-time payment. LivePerson and BoldChat are hosted solutions only.
The overview below assumes our Installable Edition however the featureset for our
Hosted Edition are the same. Where we have listed ? means we have not been able
to find the feature documented.
|
Feature |
WhosOn |
LivePerson |
BoldChat |
|
Price (single operator) |
$45(monthly) or
$395 (outright) |
$95(monthly) |
$49(monthly) |
|
Price (5 operators)
|
$165 (monthly) or
$995 (outright) |
$475 (monthly) |
$220 (monthly) |
Live Visitor Tracking (including):
Real time tracking of web visitors shows current page, reverse DNS, location, organisation,
referrer, browser type, operating system, previous visits, previous chats |
 |
|
|
Live Visitor Chat (including):
Automatic Changing Icons, Canned Responses, Emailed Transcripts, Push Pages, Audible
Alerts, Spell Checker, Secure Chat, 'Is Typing' status, Department Specific Chat,
Multi-Language Support, Block Visitor, Chat Transfers, Auto 'Away' |
|
|
|
|
Live Engaging |
|
|
|
|
Live Chat Translation option |
|
|
|
|
Detect when a visitor leaves your site |
|
|
? |
|
Rule based live enaging with custom text for each visitor |
|
|
? |
|
Visitor GEO-IP with link to Google Map |
|
|
? |
|
Quick Google search for visitor's organisation information |
|
|
? |
|
Live visitor list grouping by visitor type, location, current page, prospect level,
PPC campaign |
|
|
? |
|
Live visitor filtering by location, PPC campaign, prospect level, keywords |
|
|
? |
|
Prospect detection |
|
|
? |
|
Customer detection with revenue collection |
|
|
? |
|
Multiple PPC campaign monitoring with visit cost collection |
|
|
? |
|
Multiple concurrent chat sessions in separate windows |
|
|
? |
|
Email signature |
|
|
|
|
Out of hours 'leave a message' email form |
|
|
|
|
Waiting chat queue messages |
|
|
? |
|
Built-in 'click to call back' allowing visitors to request a manual telephone call
at a time of their choosing |
|
|
|
|
Secure operator client with 256 bit AES encyption |
|
|
|
|
Create named users, with user access rights and activity monitoring |
|
|
|
|
Operator-to-operator chat and training mode |
|
|
? |
|
Can be installed and hosted locally |
|
|
|
|
Native .NET 2.0 support |
|
|
|
|
AJAX based chat client (fast, small footprint, no plugins, works on all browsers) |
|
|
|
|
No requirement for Java to be enabled on visitors browser |
|
|
|
|
Fully customisable chat client (.NET source code available) |
|
|
|
|
Click fraud detection |
|
|
|
|
Manual and automatic click fraud warning notices can be sent to visitors |
|
|
|
|
Spider monitoring |
|
|
|
|
Real time page error alerting |
|
|
|
|
Real time website down monitoring |
|
|
|
|
Ability to track visitors via server-side code, web server log files or client-side
javascript or image (or combination) |
|
|
|
|
Live enaging can execute custom javascript function on client allowing for custom
actions to be performed when visitor 'invites' are sent |
|
|
|
|
Import historical traffic data into WhosOn database |
|
|
|
|
Full historical web analytics reporting (WhosOn has over 100 web analytic reports
built in) |
|
|
|
|
Automatic daily, weekly & monthly web traffic support reports send to your inbox |
|
|
|
|
View daily & monthly traffic summary from within the WhosOn operator client |
|
|
|
|
View web analytic reports via web browser interface |
|
|
|
|
View live visitor lists both in the Windows based client and web interface |
|
|
|
|
Access to the WhosOn SQL Database for custom reporting |
|
|
|
|
Full text searching of chats |
|
? |
? |
|
Capture and store visitor contact information against visitor in database |
|
|
|
|
Operator Client can run on low bandwidth connections with idle detection, compressed
and encrypted data between server & client |
|
? |
? |
|
Can be re-branded |
|
|
|
|
Can use SQL Server 2000/2005/Express or MySQL 4/5 as its back-end database |
|
|
|
|
Automatic purging of old data from database |
|
|
|
|
ISP's can run WhosOn to provide live chat, stats and analytics services to their
own customers |
|
|
|
|
Live chat client can be embedded in custom solutions web and Windows applications
(.NET and VB6 COM code available) |
|
|
|
|
Built-in DotNetNuke integration |
|
|
|
|
Operator client API available for building custom operator applications |
|
|
|